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general:troubleshooting

Network Problems?

Windows

Office PC

1. Is Remote Desktop Sharing enabled? Here are some instructions.

2. Note down your IP address (for example in your groups Wiki page or check via

ipconfig

or https://proxy.pkm.physik.tu-darmstadt.de

(IPKM IP addresses start with 192.168.1xx for Office PCs or 192.168.2xx for Lab PCs.)

3. Enable Ping on the Windows PC (makes it easier to test):

netsh advFirewall Firewall add rule name=”Rule name” protocol=icmpv4: 8, any dir=in action=allow

Home PC

1. Output of

ipconfig /all
route print
ping 8.8.8.8

Your external IP address: https://proxy.pkm.physik.tu-darmstadt.de

Log of the OpenVPN client

2. Is the OpenVPN connection working? Test by pinging the server:

C:\>ping 192.168.40.1
  pinging 192.168.40.1 [192.168.40.1] with 32 bytes of data:
  Reply from 192.168.40.1: bytes=32 time=101ms TTL=124
  Reply from 192.168.40.1: bytes=32 time=100ms TTL=124
  ...

3. Can you reach your Office PC?

ping 192.168.1xx # your Office PCs IP address, you can use 192.168.108.1 as a test case
general/troubleshooting.txt · Last modified: 2024-02-19 10:04 by Markus Rosenstihl