User Tools

Site Tools


general:troubleshooting

This is an old revision of the document!


Network Problems?

Windows

Office PC

1. Is Remote Desktop Sharing enabled? Here are some instructions.

2. Note down your IP address (for example in your groups Wiki page or check via

ipconfig

or https://proxy.pkm.physik.tu-darmstadt.de

(IPKM IP addresses start with 192.168.1xx for Office PCs or 192.168.2xx for Lab PCs.)

3. Enable Ping on the Windows PC (makes it easier to test):

netsh advFirewall Firewall add rule name=”Rule name” protocol=icmpv4: 8, any dir=in action=allow

Home PC

2. Output of

ipconfig /all
route print

Your external IP address: https://proxy.pkm.physik.tu-darmstadt.de

3. Is the OpenVPN connection working? Test by pinging the server:

C:\>ping 192.168.40.1
  pinging 192.168.40.1 [192.168.40.1] with 32 bytes of data:
  Reply from 192.168.40.1: bytes=32 time=101ms TTL=124
  Reply from 192.168.40.1: bytes=32 time=100ms TTL=124
  ...

4. Can you reach your PC?

ping 192.168.1xx # your Office PCs IP address
general/troubleshooting.1708333347.txt.gz · Last modified: 2024-02-19 10:02 by Markus Rosenstihl